FAQs

General

What is Solar Skin Glow?

Solar Skin Glow is dedicated to bringing you innovative beauty and skincare products designed to help you achieve radiant, healthy-looking skin. We carefully select products that combine quality, convenience, and value.

How can I contact your team?

You can reach our customer support team anytime by emailing hello@solarskinglow.com.

We aim to respond within 24 hours on business days.

Ordering

How do I place an order?

Simply browse our store, add your favourite products to your cart, and complete your purchase through our secure checkout.

Can I change or cancel my order?

If you need to make changes or cancel your order, please contact us within 12 hours of placing it. Once your order has been processed, we may no longer be able to make changes.

I entered the wrong shipping address.

Please contact us as soon as possible. If your order hasn't shipped yet, we'll gladly update your address.

Shipping

Do you ship internationally?

Yes! We proudly ship to most countries around the world.

How long does shipping take?

Processing Time: 1–3 business days

Estimated Delivery Times:

  • Australia: 6–12 business days

  • New Zealand: 7–14 business days

  • United States: 6–12 business days

  • Canada: 7–15 business days

  • United Kingdom: 6–12 business days

  • Europe: 7–15 business days

Please note that delivery times are estimates and may vary during busy periods or due to customs processing.

How do I track my order?

Once your order has been dispatched, you'll receive a shipping confirmation email with your tracking number.

Tracking information may take 24–72 hours to become active.

My tracking hasn't updated.

Don't worry—it's normal for tracking to take a couple of days to update after your order ships. If there hasn't been any movement after several days, contact us and we'll investigate.

Payments

What payment methods do you accept?

We accept major credit and debit cards, PayPal, Apple Pay, Google Pay, and other secure payment methods available during checkout.

Is checkout secure?

Absolutely. Your payment information is encrypted and processed through trusted, secure payment providers.

Returns & Refunds

What is your return policy?

We offer a 30-day return policy on eligible items. Products must be unused, in their original packaging, and in resellable condition.

What if my product arrives damaged?

If your item arrives damaged or defective, please email hello@solarskinglow.com within 48 hours of delivery and include clear photos of the product and packaging. We'll arrange a replacement or refund as quickly as possible.

Can I return a used product?

For hygiene reasons, we generally cannot accept returns of opened or used skincare products unless they are faulty or damaged upon arrival.

When will I receive my refund?

Approved refunds are typically processed within 5–10 business days, depending on your payment provider.

Products

Are your products suitable for sensitive skin?

Our products are formulated for most skin types. However, if you have sensitive skin or allergies, we recommend performing a patch test before full use.

How long does it take to see results?

Results vary depending on the product and individual skin type. Consistent use as directed will provide the best chance of achieving optimal results.

Are your products cruelty-free?

We strive to source cruelty-free products whenever possible. Please check individual product descriptions for specific information.

Discounts

Can I use more than one discount code?

Only one promotional code can be applied per order unless otherwise stated.

My discount code isn't working.

Please check that:

  • The code hasn't expired.

  • Minimum purchase requirements have been met.

  • The code has been entered correctly.

If you're still experiencing issues, contact us and we'll be happy to help.

Need More Help?

If your question isn't answered above, our support team is always happy to assist.

📧 Email: hello@solarskinglow.com

We aim to respond within 24 hours on business days.

Thank you for shopping with Solar Skin Glow. We appreciate your trust and look forward to helping you achieve your skincare goals.