Shipping Info

At Solar Skin Glow, we're committed to delivering your order as quickly and safely as possible. Please review the information below to understand our shipping process.

Order Processing

All orders are processed within 1–3 business days (excluding weekends and public holidays).

Once your order has been processed and dispatched, you'll receive a shipping confirmation email with your tracking number.

Please allow 24–72 hours for tracking information to become available.

Estimated Delivery Times

Delivery times vary depending on your location.

Destination Estimated Delivery
Australia 6–12 business days
New Zealand 7–14 business days
United States 6–12 business days
Canada 7–15 business days
United Kingdom 6–12 business days
Europe 7–15 business days
Rest of the World 8–20 business days

Please note that these are estimated delivery times and are not guaranteed.

Shipping Costs

Shipping costs are calculated at checkout based on your location and selected shipping method.

From time to time, we may offer Free Shipping promotions on eligible orders.

Tracking Your Order

As soon as your order ships, you'll receive a confirmation email containing your tracking number.

If you haven't received your tracking email after several business days, please check your spam or junk folder before contacting us.

Delays

While we do everything we can to ensure timely delivery, occasional delays may occur due to:

  • High order volumes

  • Customs inspections

  • Weather conditions

  • Public holidays

  • Carrier disruptions

  • Incorrect shipping information

We appreciate your patience and understanding if unexpected delays occur.

Customs & Import Duties

International orders may be subject to customs duties, taxes, or import fees depending on your country's regulations.

These charges, if applicable, are the responsibility of the customer.

Incorrect Shipping Address

Please double-check your shipping address before placing your order.

If you've entered the wrong address, contact us immediately at hello@solarskinglow.com.

If your order hasn't yet been dispatched, we'll gladly update your shipping details.

Unfortunately, once an order has shipped, we cannot guarantee address changes.

Lost or Stolen Packages

Once your order has been handed over to the shipping carrier, delivery is managed by the carrier.

If your tracking shows your package has been delivered but you haven't received it, we recommend:

  • Checking around your property.

  • Asking neighbours or household members.

  • Contacting your local postal service or courier.

If you're still unable to locate your package, please email hello@solarskinglow.com, and we'll do our best to assist.

Multiple Items

If your order contains multiple items, they may be shipped separately from different warehouses.

If this happens, you'll receive separate tracking updates for each shipment.

Need Help?

If you have any questions about your order or shipping, our support team is happy to help.

Email: hello@solarskinglow.com

We aim to respond to all enquiries within 24 hours on business days.

Thank you for shopping with Solar Skin Glow. We appreciate your trust and look forward to delivering your order.