Help Centre

Welcome to the Solar Skin Glow Help Centre ☀️

We're here to make your shopping experience as smooth as possible. If you can't find the answer you're looking for, our support team is happy to help.

Email: hello@solarskinglow.com

Orders

How do I place an order?

Simply browse our products, add your favourites to your cart, and proceed through our secure checkout.

Can I change or cancel my order?

We begin processing orders quickly. If you need to make changes or cancel your order, please contact us within 12 hours of placing it. While we cannot guarantee changes after this period, we'll always do our best to help.

I entered the wrong shipping address.

Please contact us immediately. If your order hasn't been dispatched, we'll update your address. Once an order has shipped, we're unable to make changes.

Shipping

Where do you ship?

We currently ship to most countries worldwide.

How long does shipping take?

Processing Time: 1–3 business days

Estimated Delivery:

  • Australia: 6–12 business days

  • New Zealand: 7–14 business days

  • United States: 6–12 business days

  • Canada: 7–15 business days

  • United Kingdom: 6–12 business days

  • Europe: 7–15 business days

Delivery times may vary during holidays or due to customs delays.

How can I track my order?

Once your order ships, you'll receive a confirmation email containing your tracking number.

Please allow 24–72 hours for tracking information to update.

Payments

What payment methods do you accept?

We accept major credit and debit cards, PayPal, Apple Pay, Google Pay, and other secure payment methods available at checkout.

Is my payment secure?

Yes. All payments are processed through encrypted and secure payment gateways.

Returns & Refunds

What is your return policy?

If you're not completely satisfied with your purchase, you may request a return within 30 days of receiving your order.

Items must be:

  • Unused

  • In original condition

  • In original packaging

What if my item arrives damaged?

Please contact us within 48 hours of delivery and include photos of the damaged item and packaging. We'll arrange a replacement or refund as quickly as possible.

My order hasn't arrived.

Please first check your tracking information.

If your estimated delivery window has passed, contact us and we'll investigate with the shipping carrier.

Product Questions

Are your products suitable for all skin types?

Our products are designed for most skin types. If you have sensitive skin or known allergies, we recommend performing a patch test before full use.

How long before I see results?

Results vary from person to person depending on skin type, consistency of use, and lifestyle. Many customers begin noticing improvements after several weeks of regular use.

Are your products cruelty-free?

We are committed to offering products that align with cruelty-free standards whenever possible. Please refer to individual product pages for specific details.

Promotions & Discounts

Can I use multiple discount codes?

Only one discount code can be applied per order unless otherwise stated.

My discount code isn't working.

Please ensure:

  • The code hasn't expired.

  • Minimum purchase requirements are met.

  • The code is entered exactly as provided.

If you're still having trouble, contact our support team.

Contact Us

Need more help?

Our friendly support team is here for you.

Email: hello@solarskinglow.com

We aim to respond within 24 hours on business days.

Thank you for choosing Solar Skin Glow. We appreciate your support and look forward to helping you achieve glowing, healthy-looking skin.